Herbert Todd & Son - Terms & Conditions

The following terms and conditions apply to all transactions processed by this site, over phone lines and in store. Please read carefully and print a copy for reference.

ORDERS

All prices are shown in £ sterling and include V.A.T. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data making up the information which is projected through the website (only applicable to online purchases). In the unusual event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can possibly contact you whereupon we will give you the option of amending and processing your order at the correct price or cancelling it (only applicable to online purchases). In the possible event that we cannot contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods we will give you a full refund.

We shall not be responsible for wrongly ordered items such as wrong height, width, colour, price comparison, etc. Please take extra care when specific sizes and fittings are required. We are not obliged to refund due to wrongly ordered items but you may be offered replacement with re-delivery charges plus a 20% re-stocking fee if products have been unpacked. If you wish to cancel orders which were made in store not yet delivered this will incur a 20% cancellation fee.

Payment can be made by most major credit cards (except American Express and Diners Club cards) or by bank transfer. We also accept any debit card.

If an order is received for a discontinued product we will provide the up-to-date equivalent automatically, providing it is available and the same price as the discontinued model. If this is not the case we will contact you to give you the option of further payment if applicable or a full refund

In line with our privacy policy we will endeavour to take all possible reasonable care to keep all details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

Delivery charges vary on orders depending on postcode. Deliveries made by our own two man delivery team will be carried out between 8.00am-4.00pm Monday to Saturday.

Additional services which have been ordered but are then declined by the customer upon delivery are non-refundable, as we allocate time / space for these services on our delivery vehicles. This includes 'recycling' and ‘fitting' of washing machines, fridge freezers and dishwashers etc.

OLD APPLIANCE REMOVAL

For removal of scrap appliances the passage of exit must be clear and unrestricted.

Herbert Todd's can not be held liable for leaks and spillages from the scrap appliance on removal from a customer premises. It is the consumer who shall be responsible to cover floorings with appropriate protection from such accidents prior to delivery.

REFUNDS

Full refunds can only be provided for items which are returned to us in their original condition. The customer has a duty of care while the goods are in their possession; we reserve the right to charge you for any damage that may have occurred whilst the goods have been in your possession. In addition, if you require us to collect we will charge £49.99 for all items, except range cookers over 70cm and American side-by-side fridge freezers which will be charged at £99.99.

DAMAGED GOODS

In the case of an item being faulty we require an inspection by a manufacturers qualified engineer to be carried out on the item where it is installed so we can ascertain the fault before we can arrange for a replacement. Any appliance awaiting exchange must be fully disconnected from its supply be it electrical, gas or plumbed to water connection. If not you will be required to pay re-delivery charges. We do not accept claims for the cost of disconnection and re-connection of appliances under these circumstances.

All items carry a minimum twelve months parts and labour guarantee issued by the manufacturer which is subject to provisions that the appliance:

• Has been used solely for domestic purposes and is on domestic premises; ie. not for commercial or trade use.
• Has been used solely in accordance with the instruction book.
• Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer's service engineers.

Extended warranty promotions and offers are to be claimed by the consumer. If you fail to register such claims with the manufacturer then you may loose the extra free cover.

FITTING OF APPLIANCES

Our local fitting service on washing machines, dishwashers and built in appliances shall be carried out only to existing plumbing which is safe and free from leaks. Connection pipes and electrical sockets must be no further from the appliance than 1.5m; extra plumbing/electrical services and extension of plumbing utilities will be chargeable and not included in our standard innstall costs. Any leaks from frail or brittle pipe work will be pointed out to the consumer before the fitting takes place and in such circumstances, if you agree for us to proceed, we do not hold ourselves responsible for floods or leaks after we leave the premises. In the event of your pipe work not being appropriate and safe to disconnect we will not continue the fitting service. We do not refund the fitting charge as time is allocated to every job. In this case you do not have the right to refuse the appliance due to a failed installation. Faults on pipework and electrical faults on sockets are the customers responsibility to make safe before our team arrive at the premises. Re-delivery charges apply if we are asked to return to complete a fitting service which previously couldn't be completed due to inadequate pipework, electrics etc.

All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer's documentation). However we regret that we cannot be held responsible for any errors or omissions.

We take all complaints very seriously. If you have a cause for complaint then please write to us at the address shown on our contact page

None of the above affects your statutory rights as a consumer.

Head Office: Herbert Todd & Sons, Monks Cross Drive, Monks Cross, York YO32 9GZ. Phone: 01904 628676